Welcome to Brass Tacks Munitions!

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Customer Service

  • Shipping & Delivery

    Methods
    We use UPS, FedEx and USPS for shipping and will ship using the most cost effective method available. Most projectile and brass orders are shipped using the US Postal Service Priority Mail Flat Rate service. Loaded ammunition, primers and powder will be shipped through FedEx Ground.

    Cost
    For items that don't include free shipping, the shipping costs will be displayed in your cart and added to the checkout total. Orders for items that require Hazmat shipping such as powder and primers will incur a Hazmat fee.

    Time
    Only products that are in stock are able to be added to your shopping cart. Orders are usually ship within 2 business days of us receiving an order. Should our inventory be affected by non-website sales that causes us to be out of stock of an item that you have purchased on our website, we will contact you and either ship the item when it becomes available or allow you to cancel the order at no cost to you.

  • Privacy & Security

    Our customer's privacy is important to us, we keep your personal information private and secure. When you place an order through our web site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

    Our secure servers utilize advanced encryption techniques, firewall technology and active anti-intrusion monitoring programs to protect your information.

    We may from time to time send you emails to notify you of current promotions, specials and new additions to Brass Tacks Munitions web site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

    Your personal information will only be used at the time of checkout, and under no conditions will your information be misused or sold to a third party.

    Payments are made with secure credit or debit card transactions over the web using SSL. Your credit/debit card information is temporarily stored on the processor's secure servers only for the duration of the transaction.

    We do not store customer credit/debit card information for longer than a single transaction. While this may add a couple of steps to check-out every time, it eliminates the possibility of criminals obtaining customer payment information from a data breach of our web servers.

  • Returns & Replacements

    Returns will not be accepted without prior authorization. To request a return merchandise authorization (RMA) for non-restricted items:

    • 1. Log in to your account
    • 2. View "Completed Orders"
    • 3. Select the item(s) you wish to return & submit the request
    • 4. Once we have received and approved the return request, you will then be issued via e-mail a RMA number and further instructions to proceed with the return.

  • Ordering

    Taxes
    We automatically charge and withhold the applicable sales tax for all orders being delivered to addresses within Washington state. Outside of Washington state, you are solely responsible for paying all sales (or use) taxes or other taxes.

  • Payment, Pricing & Promotions

    We accept credit cards issued by Visa, Master Card and Discovery. We don't assess any surcharge for using credit cards, but the billing address must be the exact same as the shipping address. The credit card will be billed when the order is placed. If you prefer not to complete an online order we are happy for you to submit an order over the phone.

    We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. A $25 fee will be charged on all returned checks.

  • Viewing Orders

    You may view the status of your orders and order history by logging into your account.

  • Warranty Disclaimer

    This web site and products included within it are provided on an "as is" basis and without warranties of any kind, whether express or implied. Brass Tacks Munitions, Inc. does not make any warrantees or representations regarding the use of the materials included within this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

  • Updating Account Information

    You may update your various personal information by logging into your account. We don't keep your credit card information as part of your profile to protect you should we experience a cyber attack..